Frequently Asked Questions
What is a WhatsApp AI chatbot?
A WhatsApp AI chatbot is an intelligent assistant that communicates with your customers through WhatsApp. Unlike basic scripted bots, our AI chatbots understand natural language, maintain conversation context, and can handle complex queries — all while integrating with your existing business systems for real-time data access.
How long does it take to set up?
Most businesses can go live in as little as one day. Our streamlined onboarding process handles the technical setup, WhatsApp Business API configuration, and initial AI training. More complex integrations with multiple business systems may take a few days longer.
Can the chatbot integrate with my existing systems?
Yes! Our chatbots integrate with virtually any system that has an API. This includes CRMs (Salesforce, HubSpot), accounting software (Xero, QuickBooks), e-commerce platforms (Shopify, WooCommerce), booking systems, Microsoft 365, Google Workspace, and any custom REST or GraphQL API.
Is my data secure?
Absolutely. We follow industry-leading security practices with end-to-end encryption, secure data storage, and full compliance with GDPR and data protection regulations. The AI never connects directly to your systems — all data flows through our secure, audited middleware layer.
What happens if the AI can't handle a query?
Our human-in-the-loop system ensures that complex or sensitive queries are seamlessly handed off to your team. Operators can jump into any conversation at any time, and the AI can be paused, resumed, or overridden as needed. You always have full control.
How much does it cost?
Pricing depends on your specific requirements, including message volume, integrations, and customisation level. We offer flexible plans for businesses of all sizes. Get in touch for a personalised quote — there's no commitment required.
Don't Just Take Our Word For It
Meet Clive, our WhatsApp-based sales assistant. Chat with him now to discover what an intelligent chatbot could do for your business — and experience the power of Bluechilli firsthand.
Available 24/7 • Instant responses • No commitment required