The journey begins when a customer sends a message through WhatsApp.

• Works with any standard WhatsApp app — no special downloads required
• Supports text, images, voice notes, documents, and location
• Available 24/7 — customers can reach out anytime
• Familiar interface that billions of people already use daily

Meta's official API receives the message and triggers a secure webhook.

• Enterprise-grade infrastructure with 99.9% uptime
• End-to-end encryption maintained throughout
• Webhook notification sent to servers in milliseconds
• Message metadata includes sender info and message type

The message is enriched with context from your business systems.

• Conversation history retrieved for context
• User profile and preferences loaded
• Agent-specific prompts, rules, and guardrails applied
• External data fetched from your CRM, booking system, or other integrations

Real-time data from your existing tools ensures accurate, up-to-date responses.

• CRM Systems — Salesforce, HubSpot, Pipedrive, Zoho
• Microsoft 365 & Google Workspace
• E-commerce — Shopify, WooCommerce, Magento
• Custom APIs — any system with a REST or GraphQL API

A powerful AI model generates an intelligent, context-aware response.

• Supports multiple AI providers — OpenAI, Anthropic, Google
• Custom prompts tailored to your brand voice
• Multi-layered guardrails prevent hallucinations
• Response generated in seconds, not minutes

The response is sent back through WhatsApp for seamless delivery.

• Message sent via official WhatsApp Business API
• Support for rich messages — buttons, lists, templates
• Automatic retry on temporary delivery failures
• Average response time: under 5 seconds